FAQ

ORDER & SHIPPING

How long is the shipping and processing for my order?

The processing time for orders is typically 1-3 business days. Holiday processing time may take up to 7-10 business days. Depending on your location, shipping time is 1-5 business days.

For freight orders, the processing time is typically 5-7 business days. Depending on your location, shipping time is 5-7 business days. Please keep in mind that during holidays, this time may vary.

We thank you for your patience.

How do I change or cancel my order?

You are always welcome to change or cancel an order. Please contact our customer support team for more information at +1.844.881.0790 or email us at support@impressionsvanity.com

What is freight?

Good question! Freight orders are shipped on a pallet and can only be delivered curb-side in front of the residence. Freight is type of shipment used for larger weight class orders.

How can I be assisted if I purchase through a third party?

If you have purchased through a third party and are having issues with your product, please contact the customer support from the store you purchased from.

PRODUCT & STOCK

What are the differences between your light bulbs?

We have two different types of light bulbs:

Incandescent light bulbs: Give off a warmer light that is flattering to the skin tone, are comparable to the household light bulb and come included with your purchase of a vanity mirror at no extra charge.

LED light bulbs: Give a more natural light that mimics sunlight, saves up to 90% energy and last up to 25 times longer, with an option to upgrade with your purchase.

What is this difference between Bright White and Classic White?

Bright White is more of a snow, pure white and Classic White is more of an ivory, eggshell cream color.

Which mirrors can mount on the SlayStations?

For our SlayStation Plus: the Glow XL, Glow Plus, Premiere Slim XL, Premiere Slim Plus, Premiere Plus, and Iconic Premiere Plus can be mounted.

For our SlayStation Pro: the Glow Plus, Premier Slim Plus, Premiere Slim Pro, Premiere Plus, Premiere Pro, Iconic Premiere Plus, and Iconic Premiere Pro can be mounted.

Can someone assemble my vanity?

Unfortunately, we do not offer services for assembling our vanities.

How long will my mirror take to charge?

To ensure the best glow quality, our mirrors take 6-8 hours to fully charge. Newly-opened mirrors will need a small boost of 1-2 hours.

Here’s a tip: While getting your beauty sleep, charge it and wake up to a replenished mirror ready to work its magic. Slay the day gorgeous!

When are the out of stock items restocking?

No worries-We frequently re-stock products on average every 6-8 weeks.

The best way to stay tuned? Please sign up for our “email when available” list located on the website under that specific product.

RETURNS AND EXCHANGES

What is your return policy?

Please refer to our Shipping and Returns page!

https://impressionsvanity.com/pages/shipping-returns

Can I return my product in store?

Absolutely! You may return your product at our Tustin location. Our Melrose location does not accept returns. When returning an item please have your order number, ID, and credit card used for purchase ready!

CAN I EXCHANGE MY PRODUCT?

Absolutely! For any exchanges, please contact us first at support@impressionsvanity.com or call +1.844.881.0790 Monday–Friday from 10am–5pm and Saturday from 10am–2pm PST.