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Order & Shipping
The processing time for orders is typically 1-3 business days. Depending on your location, shipping time is 1-5 business days.
For freight orders, the processing time is typically 5-7 business days. Depending on your location, shipping time is 5-7 business days.
Please keep in mind that during holidays, this time may vary. Holiday processing time may take up to 7-10 business days.
You are welcome to change or cancel an order as long as it has not shipped. Please contact our customer support team for more information at +1.844.881.0790 or email us at email@example.com
Good question! Freight is a type of shipment used for larger weight class orders. Freight orders are shipped on a pallet and can only be delivered curb-side in front of the residence.
We will ship your order via curbside delivery which means the driver will not take the shipment to the door or inside the location.
Before the order is shipped, we will contact you to verify your shipping address and phone number so the carrier can make an appointment for delivery.
If you have purchased through a third party and are having issues with your product, please contact the customer support from the store you purchased from that the item was purchased from. Also, please have your receipt ready as they will ask for proof of purchase.
PRODUCT & STOCK
LED light bulbs: Gives a more natural light that mimics sunlight, saves up to 90% energy and last up to 25 times longer.
We offer two different types of LED light bulbs:
Frosted- This coated bulb provides a soft, diffused light perfect for makeup application.
Clear- Also known as "filament LED," this bulb creates a visual sparkle and brighter, all-around photo quality lighting.
Bright White is more of a snow, pure white and Classic White is more of an ivory, eggshell cream color.
For our SlayStation Plus: the Glow XL, Glow Plus, Premiere Slim XL, Premiere Slim Plus, Premiere Plus, and Iconic Premiere Plus can be mounted.
For our SlayStation Pro: the Glow Plus, Premier Slim Plus, Premiere Slim Pro, Premiere Plus, Premiere Pro, Iconic Premiere Plus, and Iconic Premiere Pro can be mounted.
Unfortunately, we do not offer services for assembling our vanities that are shipped.
For local In Store Pick up orders, we offer an assembly service for a fee.
To ensure the best glow quality, our mirrors take 6-8 hours to fully charge. Newly-opened mirrors will need a small boost of 1-2 hours.
Here’s a tip: While getting your beauty sleep, charge it and wake up to a replenished mirror ready to work its magic. Slay the day gorgeous!
No worries-We frequently re-stock products on average every 6-8 weeks.
The best way to stay tuned? Please sign up for our “email when available” list located on the website under that specific product.
RETURNS AND EXCHANGES
Please refer to our Shipping and Returns page!
Absolutely! You may return your product at our Irvine location.
When returning an item please have your order number, ID, and credit card used for purchase ready!
Our Tustin and Melrose locations are permanently closed and do not accept returns.
Absolutely! For any exchanges, please contact us first at firstname.lastname@example.org or call +1.844.881.0790 Monday–Friday from 10am–5pm.
In-Store Local Pickup FAQ
The cut off time is 3PM for in-store pickups. Please arrive before closing to allow our team time to have your order ready to be picked up.
- Proof of Documentation
- Driver license/ Photo ID
- Provide order # (IVOUS-)
- You will need to arrive to our showroom during our hours of operation: 10AM - 5PM PST
- Bring proof of documentation
Unfortunately, we do not provide gift wrapping.
Currently, we offer digital gift cards for our customers that can be purchased online. We do not offer physical gift cards at the showroom.
Route Shipping Protection
Route is shipping insurance that will cover lost, stolen, or damaged merchandise received.
Route will not cover
a) Orders that have an incorrect shipping address.
b) Damaged claim made after 5 business days of receiving the package.
Route can be removed from your order only if the order has not shipped. If you need route to be removed please email email@example.com.
Once an order is placed we can not add Route to the order.
File the claim on: Route.com
a) Lost packages - If you package shows not delivered and the tracking shows non movement / delayed. A claim should be reported within 7 business days.
b) Stolen - If your package shows it was Delivered left at front door or left on porch and was not received, a claim must be filed with 5 days. Supporting evidence such as a police report will help your claim.
c) Damages - If your package is received damaged, Route will ask for pictures. Please provide 3-4 pictures of the damaged box as well as the item. It is is the table show a zoomed out picture of the entire table.
d) The claim should be reported within 5 days of receiving the goods.
Replacements or refunds will be issued upon orders approved by Route.
Extend can come into use when the manufacture warranty has ended.
Yes you can add extend as long as the order date is within 15 days.
What do I need to file a claim for replacement?
When filing a claim provide your order number and pictures for the items that are on the extend policy
The health and safety of our customers is always our priority. To address and manage such important responsibilities. We are always working to reduce the presence of hazardous materials in our products by following directives such as California's Proposition 65. You can find more information here.