Shipping + Returns
Orders must be placed by 12pm PST to start processing on the same day. Processing time usually takes 1 business day but may take up to 3 business days. Delivery times, depending on destination usually take anywhere from 2-5 business days within the continental United States and Canada. In most cases, we offer discounted flat shipping rates that vary by item size, weight and destination.
Impressions Vanity Co. ships items within the continental US, Alaska, Hawaii and Puerto Rico, and Canada. Unfortunately, no shipments can be made to PO Box addresses and United States territories, or addresses outside of the United States and Canada. Most orders are shipped via USPS and/or UPS.
We may be able to provide expedited shipping upon request, please give us a call at +1.855.373.9983 Monday – Friday, 10am – 5pm PST and Saturday: 10am – 2pm PST for more information.
Oversized items – including, but not limited to XL Pro Vanity Mirrors – are not eligible to ship to Hawaii, Alaska, or Puerto Rico.
Larger, heavier items will be shipped through one of our several freight carriers by pallet or other measure. If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order.
- Freight shipping may be a “Self Service” CURBSIDE ONLY delivery without liftgate. The customer may be required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. We recommend that you have someone available to assist you with receiving your order.
- Freight trucks are large and can often be actual tractor trailers. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns for this reason are considered as a refusal and subject to our standard return policy.
- Freight delivery drivers are not full service movers and do not bring merchandise inside a buyer’s residence due to liability. They also do not unpack and remove the merchandise from the shipping cartons. It is the buyer’s responsibility to do this as is the case with any order that is purchased online and shipped. The buyer is also responsible for discarding said shipping materials and wooden freight pallet if applicable.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on package coming outside of your country.
MULTIPLE SHIPPING ADDRESSES
We can only ship to one address per order.
BUSINESS DAYS AND HOLIDAYS
All orders ship Monday – Friday, excluding federal holidays within the United States. Packages do not ship from our warehouse on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- 4th of July
- Labor Day
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. TRACKING NUMBERS AND LINKS MAY TAKE UP TO 24 HOURS TO START TRACKING.
Please email or call +1.855.373.9983 Monday – Friday, 10am – 5pm PST and Saturday: 10am – 2pm PST for more information.
RETURNS & EXCHANGES
Simply visit our Online Returns Portal and enter your order number and ZIP to initiate a return.
IMPORTANT NOTE: Original packaging will be required for any return.
Product(s) in new condition can be returned for an exchange or a refund within 30 days of your purchase date. A 15% (20% for oversized items) restocking fee will be applied to returns. Shipping on returns is paid for by the purchaser.
The cost of return shipping may be deducted from your refund. If you are shipping an item over $100, you should consider shipment tracking and/or shipping insurance as we cannot guarantee that we will receive your returned item. You are under the duty to retain them and take reasonable care of the product(s) in your possession. We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense.
For any exchanges, please contact us first at firstname.lastname@example.org or call +1 (855) 373-9983 Monday-Friday 10am-5pm and Saturday 10am-2pm PST.
Once your return is received and inspected, we will send you an email to notify you of the refund status. Once approved, your refund will be processed to the original method of payment.
To be eligible for a full refund:
- ORIGINAL PACKAGING IS REQUIRED
- Items must be in new, saleable condition in the original packaging
- All accessories must be included (if applicable)
- We also advise you to retain your proof of purchase
You may receive a partial refund if:
- Any item is not in its original condition
- Any item is damaged or missing parts
LATE OR MISSING REFUNDS (IF APPLICABLE)
- Contact your credit card company, it may take some time before your refund is officially posted
- Contact your bank. There is often some processing time before a refund is posted
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
After obtaining an authorization (RMA), you may ship your return to:
Impressions Vanity Returns Dept.
1402 Morgan Cir
Tustin, CA 92780
Please give us a call at +1 (855) 373-9983 Monday-Friday 10am-5pm and Saturday 10am-2pm PST or send us an email at firstname.lastname@example.org for more information.