Shipping + Returns
Orders must be placed by 12pm PST to start processing on the same day. Processing time usually takes 1 business day but may take up to 3 business days. Delivery times, depending on destination usually take anywhere from 2-5 business days within the continental United States and Canada. In most cases, we offer discounted flat shipping rates that vary by item size, weight and destination.
Impressions Vanity Co. ships items within the continental US, Alaska, Hawaii and Puerto Rico, and Canada. Unfortunately, no shipments can be made to PO Box addresses and United States territories, or addresses outside of the United States and Canada. Most orders are shipped via FedEx.
We may be able to provide expedited shipping upon request, please give us a call at +1.855.373.9983 Monday – Friday, 10am – 5pm PST and Saturday: 10am – 2pm PST for more information.
Oversized items – including, but not limited to XL Pro Vanity Mirrors – are not eligible to ship to Hawaii, Alaska, or Puerto Rico.
Larger, heavier items will be shipped through one of our several freight carriers by pallet or other measure. If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order.
- Freight shipping may be a “Self Service” CURBSIDE ONLY delivery without liftgate. The customer may be required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. We recommend that you have someone available to assist you with receiving your order.
- Freight trucks are large and can often be actual tractor trailers. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns for this reason are considered as a refusal and subject to our standard return policy.
- Freight delivery drivers are not full service movers and do not bring merchandise inside a buyer’s residence due to liability. They also do not unpack and remove the merchandise from the shipping cartons. It is the buyer’s responsibility to do this as is the case with any order that is purchased online and shipped. The buyer is also responsible for discarding said shipping materials and wooden freight pallet if applicable.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on package coming outside of your country.
MULTIPLE SHIPPING ADDRESSES
We can only ship to one address per order.
BUSINESS DAYS AND HOLIDAYS
All orders ship Monday – Friday, excluding federal holidays within the United States. Packages do not ship from our warehouse on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- 4th of July
- Labor Day
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. TRACKING NUMBERS AND LINKS MAY TAKE UP TO 24 HOURS TO START TRACKING.
Please email or call +1.855.373.9983 Monday – Friday, 10am – 5pm PST and Saturday: 10am – 2pm PST for more information.
RETURNS & EXCHANGES
If you are not satisfied with your order for any reason, you can return the product(s) in new condition for an exchange or a refund within 30 days of your purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. A 15% (20% for tables) restocking fee will be applied to all non-defective product returns. All shipping on returns is paid for by the purchaser.
To be eligible for a return, your item must be unused and in new condition with the original box, packing and accessories, if included. We also advise you to retain proof of post.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We cannot cancel/refund your purchase when:
- You return your product without proof of purchase
- Original complete packaging and parts are missing
- Complications from order cancellation
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE ITEMS (IF APPLICABLE)
Some sale items (such as final sale items) are not eligible to be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to get authorization and return postage. We will provide you with more information when your exchange is authorized.
After obtaining authorization, you may return your product via mail to this address: 1402 Morgan Cir, Tustin, CA 92780, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
You are under the duty to retain them and take reasonable care of the product(s) in your possession.
We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense.
Please feel free to give us a call at 855-373-9983 Monday-Friday 10am-5pm and Saturday 10am-2pm PST or send us an email at email@example.com for more information.