Shipping + Returns
Orders must be placed by 12pm PST to start processing on the same day. Processing time usually takes 1 business day but may take up to 3 business days. Holiday processing times may vary. Please contact customer service for information. Delivery times, depending on destination usually take anywhere from 1–5 business days within the continental United States and Canada. In most cases, we offer discounted flat shipping rates that vary by item size, weight, and destination.
Impressions Vanity Co. ships items within the continental US, Alaska, Hawaii and Puerto Rico, and Canada. Unfortunately, no shipments can be made to PO Box addresses and United States territories, or addresses outside of the United States and Canada. Most orders are shipped via USPS and/or FedEx.
We may be able to provide expedited shipping upon request, please give us a call at +1.844.881.0790 Monday–Friday, 10am–5pm PST and Saturday from 10am–2pm PST for more information.
Oversized items—including, but not limited to XL Pro Vanity Mirrors—are not eligible to ship to Hawaii, Alaska, or Puerto Rico.
Larger, heavier items will be shipped through one of our several freight carriers by the pallet or other measures. If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order.
- Freight shipping may be a “Self Service” CURBSIDE ONLY delivery without liftgate. Processing time may take up to 7-10 days for freight orders. The customer may be required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. We recommend that you have someone available to assist you with receiving your order.
- Freight trucks are large and can often be actual tractor trailers. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns, for this reason, are considered as a refusal and subject to our standard return policy.
- Freight delivery drivers are not full-service movers and do not bring merchandise inside a buyer’s residence due to liability. They also do not unpack and remove the merchandise from the shipping cartons. It is the buyer’s responsibility to do this as is the case with any order that is purchased online and shipped. The buyer is also responsible for discarding said shipping materials and wooden freight pallet if applicable.
INTERNATIONAL SHIPPING (ALL CUSTOMERS OUTSIDE OF USA)
We cannot guarantee that you will or will not be charged any customs taxes or duties. The customer is responsible for all applicable customs, duties, taxes, and fees charged by their government—including, but is not limited to, refused deliveries and failed delivery attempts. Please contact your country’s customs office for respective charges and rates on the package coming outside of your country.
ABOUT FREIGHT FORWARDERS AND HAND CARRY
Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Impressions Vanity Co.
If a freight forwarder or hand-carrying is used, the following terms will apply:
- Impressions Vanity Co. won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that Impressions Vanity Co. isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
- If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from ImpressionsVanity.com to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Impressions Vanity Co. must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date U.S. address is used.
- If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from ImpressionsVanity.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Impressions Vanity Co.
- Products that cannot be exported directly from ImpressionsVanity.com, which you export yourself or through a freight forwarder may not be returned directly to subsequently.
You may locate Impressions Vanity Co. return address by navigating to ImpressionsVanity.com. At the bottom of the page the Shipping + Returns link will have Impressions Vanity Co. return address.
Note: International return labels will not be issued for items sent through a freight forwarder or hand carry. The Return Mailing Label is for U.S. domestic shipments only. In order to use an Impressions Vanity Co. pre-paid Return Mailing Label, you must first return the eligible goods to a U.S. address. Then, use the Return Mailing Label to return the goods to the Impressions Vanity co. listed on the Return Mailing Label from that U.S. address. In addition, you become the exporter and importer of record of the shipment; title and risk of loss transfer to Impressions Vanity Co. upon receipt of the goods at Impressions Vanity Co. listed on the Return Mailing Label.
MULTIPLE SHIPPING ADDRESSES
We can only ship to one address per order.
BUSINESS DAYS AND HOLIDAYS
All orders ship Monday–Friday, excluding federal holidays within the United States. Packages do not ship from our warehouse on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- 4th of July
- Labor Day
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1–3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Tracking numbers and links may take up to 24 hours to start tracking. Please contact us at firstname.lastname@example.org or call +1.844.881.0790 Monday–Friday, 10am–5pm PST and Saturday from 10am–2pm PST for more information.
Returns & Exchanges InformationRETURNS
Original packaging will be required for any return. Customers have 48-hours to contact us about any order that arrives damaged and 30 days to return items(if there are no defects) with original packaging. Customers are also responsible for the return costs.
Product(s) in new condition can be returned for an exchange or a refund within 30 days of your purchase date. A 15% (20% for oversized items) restocking fee will be applied to returns. Shipping on returns is paid for by the purchaser.
The cost of return shipping may be deducted from your refund. If you are shipping an item over $100, you should consider shipment tracking and/or shipping insurance as we cannot guarantee that we will receive your returned item. You are under the duty to retain them and take reasonable care of the product(s) in your possession. We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense.
After obtaining an authorization (RMA), you may ship your return to:
Impressions Vanity Returns Dept.
1402 Morgan Cir
Tustin, CA 92780
For any exchanges, please contact us first at email@example.com or call +1.844.881.0790 Monday–Friday from 10am–5pm and Saturday from 10am–2pm PST.
Once your return is received and inspected, we will send you an email to notify you of the refund status. Once approved, your refund will be processed to the original method of payment.
To be eligible for a full refund:
- ORIGINAL PACKAGING IS REQUIRED
- Items must be in new, saleable condition in the original packaging
- All accessories must be included (if applicable)
- We also advise you to retain your proof of purchase
You may receive a partial refund if:
- Any item is not in its original condition
- Any item is damaged or missing parts
LATE OR MISSING REFUNDS (IF APPLICABLE)
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Please give us a call at +1.844.881.0790 Monday–Friday 10am–5pm and Saturday 10am–2pm PST or send us an email at email@example.com for more information.